Shipping & Delivery Policy
This Shipping & Delivery Policy outlines the delivery timelines, geographic coverage, and dispatch procedures for orders placed on the Pevio mobile application and website operated by Pevio Private Limited.
1. Serviceable Locations (Currently Live)
Pevio operates dedicated local fulfillment centers and delivery fleets. We are currently actively serving customers in two primary cities in Uttar Pradesh:
Ghazipur, Uttar Pradesh
Full coverage across city limits & registered pincodes (including 233001 and surrounding sectors).
Varanasi, Uttar Pradesh
Comprehensive coverage across key urban and suburban pin codes in Varanasi.
* Geographic Expansion Note: We are rapidly expanding our delivery operations to neighboring districts. If your pin code is outside these areas, the app will notify you of upcoming service availability.
2. Delivery Within 24 Hours
Guaranteed Delivery Within 24 Hours
Every order placed on Pevio across Ghazipur and Varanasi is fulfilled and delivered to your doorstep within 24 hours from when you place the order.
How our 24-hour delivery operates:
- Immediate Processing: As soon as an order is placed, our local fulfillment hub verifies stock and accepts the order.
- Careful Packaging: Nutrition, grooming essentials, and toys are safely packed using tamper-evident packaging.
- Direct Doorstep Dispatch: Our dedicated delivery personnel hand-deliver the package directly to your specified address within 24 hours.
3. Payment Modes Available
We provide two convenient payment methods for all deliveries in Ghazipur and Varanasi:
- Online Pre-Payment: Pay securely during order placement via UPI, Credit/Debit cards, or Net Banking through our integrated payment gateway.
- Cash on Delivery (COD): Pay our delivery partner with cash or on-spot UPI QR scan upon receiving the parcel at your home.
4. Order Tracking & Updates
Throughout the 24-hour fulfillment cycle, you receive prompt status updates:
- Instant SMS confirmation upon order placement.
- Order Acceptance notification within the Pevio App.
- "Out for Delivery" notification with the delivery executive's contact details.
- Digital delivery confirmation receipt.
5. Delivery Attempts & Contact
Our delivery rider will call your registered contact number (+91...) prior to arriving at your location. If you are temporarily unavailable, our executive can re-attempt delivery later that day or leave the package with an authorized neighbor/security desk with your consent.
6. Contact Logistics & Operations Desk
For inquiries regarding your delivery in Ghazipur or Varanasi:
Support Email: info@pevioindia.com
Support Helpline: +918858834307
Operational Hours: Monday to Saturday, 9:30 AM – 6:30 PM IST
Hub Office: 43/1, MACHHARHATTA SATTI MASJID, Ghazipur, Uttar Pradesh 233001, India