Customer Support & Help Desk
How Can We Assist You Today?
Find instant answers to common questions about the Pevio application, orders, payments, vet consultations, or speak directly with our team.
Assistance Categories
Assistance Across the Ecosystem
App & Profile
Guidance on creating pet accounts, uploading vaccination records, and managing notification settings.
Payments & Invoices
Assistance with payment failures, UPI authorization, GST tax invoices, and chargeback queries.
Prescriptions & Pharmacy
Clarifications regarding prescription validity, partner chemist fulfillment, and dosage guidelines.
Vet Teleconsults
Rescheduling consultation appointments, resolving audio/video connection issues, and accessing summary notes.
Help & Guidance
Frequently Asked Questions
Find direct answers to commonly raised questions regarding orders, payments, and platform policies.
Pevio is an integrated pet-care technology platform that connects pet parents with essential pet supplies, regulated pet pharmaceuticals, and registered veterinary teleconsultations. Through our mobile application, pet owners can manage all their pets' health records, order nutrition and essentials, and consult qualified vets from one single account.
Still have questions?
Our dedicated support desk is available to assist you Monday through Saturday.